Benefits:
Flexible, Custom Developed Software Puts You
In Control
At Harbor Software we develop each application to the
clients specifications. This means that you don't have to fit your
unique way of doing business into a pre-packaged solution. Some of
the benefits of this approach are:
 | New features can be added quickly to respond to
your employees and customers needs and to keep your Intranet or web
site fresh and exciting. |
| For e-Commerce, you don't have to change the
organization of your catalog data to fit someone else's program. |
| Integration with existing backend systems (such as
mainframe corporate databases and order entry systems) is no
problem. Our extensive experience with developing mission
critical database applications makes it easy.
(top) |
Advanced Features Help You Build Customer
Relationships
Don't settle for less than what your customers
deserve. There is no reason why your e-Commerce, Online Customer
Service, or Intranet shouldn't have the same advanced features as
Amazon.com or Dell.com. Some of the advanced features are:
Outstanding Service and Support That Make
Deployment Easy
At Harbor Software our mission is to build
state-of-the-art e-business solutions coupled with outstanding customer
service. Without the support you need, after the sale, even
the best developed application can become a nightmare. We provide:
| Extensive user and technical documentation |
| On-site support and training |
| One year warranty (top) |
Reasonable Development Costs That Increase Your
ROI
Just because an application is custom developed
doesn't mean it has to be expensive. You need to get the solution
your business requires at a reasonable cost. We design our
applications so that many components are reusable. This reduces
our development time and your final cost. All our applications are
quoted as a fixed price that includes:
| Detailed functional specifications so you know
exactly what you are getting. |
| A working prototype so you can see the look and
feel. |
| Project milestones. |
| Regular progress reports |
| Careful system testing (top) |
Glossary:
|
Online
Gift Certificates: |
The customer can purchase a gift
certificate for online shopping on your site. The recipient
receives an email with a certificate number (much like a credit
card number) that they can use when making a purchase on your
site. (return) |
|
Cross
Selling: |
The customer is presented with
accessories and complementary products related to the item being
displayed. (return) |
|
Up
Selling: |
The customer is presented with
additional items similar to the item being displayed but usually
higher priced. (return) |
|
Customer
Profiling: |
Customer profiling is designed to
give the customer a personalized experience. The idea is to
channel the customer to areas or items where he or she has
expressed or shown an interest. All information about the
customer is was either provided by the customer on your site or
based on the customer's actions. (return) |
|
Sophisticated
Searches: |
Most sites have a simple keyword
search but we provide keywords, phrases, attributes,
manufacturers, and any other method meaningful to your
customers. (return) |
|
FAQ: |
FAQs are Frequently Asked
Questions. FAQs answer many (if not most) of your customer's
questions. Every time a Customer Service Rep replies to a
customer's question the answer can be automatically added to the
FAQ database. (return) |
|
Knowledge
Base: |
A Knowledge Base is a library of
documents, "How To's", and other information that the
customer can easily search for answers. (return) |
|
Online
Experts: |
Similar to "Wizards" in
application software, an Online Expert is a program that guides a
customer through choosing a product or troubleshooting a problem
online. (return) |
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