Everyone is familiar with online stores.  These applications can be B2C (Business to Consumer),  B2B, or both.  At Harbor Software, we specialize in putting large catalogs online with hundreds or even thousands of items.  Because our applications are database driven large catalogs do not mean large development costs and changes or updates are easy to make.  We can even tie into your mainframe or other corporate database to  offer your customers item availability, order tracking, and purchase history.  (click here for more info)   (top)

Your e-commerce or B2B site is open 24 hours a day and your customers need answers to their questions 24 hours a day as well.  This doesn’t mean that you need to have live staff on duty at all times.  Most of the questions your customers have can be answered online.  Online Customer Service sites can include FAQ's (Frequently Asked Questions), Knowledge Bases, Problem Resolution forms, and order status information.  Remember, behind every successful e-commerce site is a great online customer service site.  Build it right and not only will they come, but they’ll keep coming back.  (click here for more info)   (top)

B2B take e-Commerce to another level.  Distributors can offer customers company-specific pricing and content.  Complex product configuration tools can allow your customers to purchase online and reduce the burden on your customer support and sales staff.  Near real-time access to inventory levels and  ordering history greatly enhance your customer's online experience.   Harbor Software uses industry standard XML (EXtended Markup Language) and Web Services to allow companies to easily exchange of information with both customers and vendors.  (click here for more info)  (top)

An Intranet, or company Portal, is a great way to make your employees, customers, and suppliers work together as one synchronized team.  Everything they need to do their job and build your business is right there in one place.  Employees can share documents and calendars, have group discussions, and coordinate events.  Key customers can have immediate access to the people and resources that they need to stay loyal and keep bringing their business to you.  Suppliers can get the benefits of online ordering and invoicing that will keep your costs low and the service you receive high.  (click here for more info)  (top)